Last Updated: 15 August 2020
This Privacy Policy applies to Marcello's Pte Ltd, Singapore (“Marcello's”; “we”, “us”, “our”).
Marcello's is a corporation registered in the Republic of Singapore with company number UEN 201 406 916 E and a registered office at 302 Tanglin Road, Phoenix Park Office Campus, Singapore 247971.
For the purposes of the General Data Protection Regulation (“GDPR”) and other applicable data protection laws, we are the data controller. Our data protection officer can be contacted at inquiry@marcellos.com.sg.
If you have made an orderwith us, payment processing is handled by a third-party provider. The provider of such services is also a “data controller”. You may access the privacy policies of the payment service providers via their own websites or request a copy of the same from them directly.
We collect, use and disclose Customer Data (as defined below) in order to provide you with a safe, smooth, efficient and customised experience with us. The collection, use and disclosure of Customer Data enables us to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines our policy and responsibility in relation to the collection, use and disclosure of Customer Data.
By continuing to use our services, you signify that you have read and understood this Privacy Policy.
What information do we collect about you?
We collect information when you purchase products on our website or when you contact us. We also collect information from your interactions with our staff, and from specific requests you make. In addition, we may collect device and technical information from you, and any other information you may submit when you use our website or mobile application.
How will we use the information about you?
We use your information to fulfil our contract with you or otherwise deliver any products or services you have requested for or signed up to. With your consent, we may use your information to market our products and services to you.
Who do we share your information with?
We share your data with our third party service providers, to the extent necessary for them to provide their services, such as payment processors. We use these third parties’ services solely to process or store your information for the purposes described in this policy. We also share your information with our partners who help us provide our services, related group companies, our overseas stations, government bodies as required by applicable laws.
Where do we process your information?
Our servers are located in Switzerland.
How long do we keep hold of your information?
We retain your information for as long as it is necessary to fulfil the purpose for which it was collected, for the legal or business purposes of Marcello's, or as required by applicable laws. We will usually keep your Customer Data for up to 7 years to ensure that any contractual disputes can be addressed. For EU and Swiss residents, we will endeavour to delete your Customer Data within 30 days of a request for erasure, or contact you if it will take longer.
How can I exercise my rights over my information?
You may have various rights in relation to your data:
Dispute Resolution
If you have any concerns or complaints, please contact us here.
How will we notify you of changes?
We will amend this Privacy Policy from time to time and the updated versions will be posted on our website and date stamped so that you are aware of when the Privacy Policy was last updated. Please check back frequently to see any updates or changes to this Privacy Policy.